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Frostbite Privacy Policy

Last updated 2026-10-07

1. Introduction

This Privacy Policy explains how Frostbite ("Frostbite", "the Bot", "we", "our", or "us") collects, processes, stores, and protects information while providing moderation and community management services for Discord servers.

By inviting or using Frostbite, you acknowledge that information may be processed as described in this Privacy Policy.

2. Information We Collect

Frostbite only collects information reasonably necessary to provide its services.

Depending on the features enabled within a Discord server, Frostbite may process:

Discord Data

  • User IDs
  • Guild (Server) IDs
  • Channel IDs
  • Role IDs
  • Message IDs
  • Slash command interactions
  • Attachment metadata
  • Username and display name when provided through Discord's API

Moderation Data

To perform moderation, Frostbite may temporarily or persistently process:

  • Message content
  • Uploaded images and attachments
  • OCR (Optical Character Recognition) results extracted from images
  • Perceptual image hashes
  • Scam detection results
  • Automated scam scores for message text
  • User reports
  • Moderation logs
  • Warning history
  • Automated moderation events

Server Configuration

Frostbite stores server-specific settings, including but not limited to:

  • Enabled modules
  • Auto moderation configuration
  • Filter settings
  • Reporting configuration
  • Logging preferences
  • Language preferences
  • Blacklists and allowlists
  • Punishment configuration

Diagnostic Information

To maintain reliability and security, Frostbite may collect:

  • Error logs
  • Command usage statistics
  • Performance metrics
  • Rate limit information
  • API response diagnostics

No information is collected for advertising or marketing purposes.

3. How We Use Information

Collected information is used solely to:

  • Operate Frostbite's features
  • Detect spam, scams, malicious links, and prohibited content
  • Perform automated moderation
  • Process OCR and image analysis
  • Compare image hashes against known prohibited material
  • Execute administrator-configured moderation actions
  • Generate moderation logs
  • Measure and improve the accuracy of scam detection
  • Improve reliability, stability, and security
  • Diagnose software issues
  • Prevent abuse of the service

4. Image Processing

If image moderation features are enabled:

  • Images may be analyzed using OCR.
  • Images may be scanned using automated moderation systems.
  • Images may be converted into perceptual hashes for duplicate detection.
  • Images are processed solely for moderation purposes.

Image hashes are mathematical representations and cannot reasonably be used to recreate the original image.

Message Classification

Frostbite is testing a scam classifier for message text. While it is being tested:

  • It runs on Frostbite's own servers. Message text is not sent to a third party to be scored.
  • It scores messages in every server Frostbite is in, whatever filters are enabled.
  • It takes no action. It does not delete messages, alert staff, or punish anyone.
  • Frostbite keeps the text of messages that score as likely scams, plus a small random sample of other messages, so it can check how accurate the classifier is.
  • Before a message is stored, user mentions, links, server invites, and custom emoji are replaced with placeholders. The author's user ID is not stored.
  • Stored messages are deleted after 30 days.

Stored messages may be reviewed by the developer, with help from AI services, and used to train future versions of the classifier.

Where the General Data Protection Regulation (GDPR) applies, Frostbite processes data under one or more of the following legal bases:

  • Legitimate interests in operating and securing the service.
  • Performance of a service requested by server administrators.
  • Compliance with applicable legal obligations.

6. Data Retention

Data is retained only as long as reasonably necessary.

Examples include:

  • Server configuration until the Bot is removed.
  • Moderation logs for operational purposes.
  • Message text kept to test the scam classifier, for 30 days.
  • Reports until resolved or deleted.
  • Diagnostic logs for troubleshooting.

Inactive or unnecessary data may be periodically deleted.

7. Data Deletion

Server administrators may remove Frostbite from their server at any time.

Users or server owners wishing to request deletion of stored information may contact us through the official Frostbite support server.

Where technically feasible and legally permissible, requested data will be deleted within a reasonable timeframe.

Some information may be retained if required to:

  • Prevent abuse
  • Resolve disputes
  • Comply with legal obligations
  • Maintain security records

8. Data Sharing

We do not sell, rent, or trade personal information.

Information is only shared when:

  • Required by law
  • Necessary to protect the security or integrity of Frostbite
  • Necessary to investigate abuse or malicious activity
  • Required by infrastructure providers solely for operating the service

9. Third-Party Services

Frostbite relies upon third-party services to operate, which may include:

  • Discord
  • Cloud hosting providers
  • Database providers
  • CDN providers
  • OCR or translation services (where applicable)
  • AI services, used to help review stored message samples

These providers process information only as necessary to provide their respective services.

Use of Discord is governed by Discord's own Privacy Policy and Terms of Service.

10. International Transfers

Depending on the hosting infrastructure used, information may be processed in countries outside your own jurisdiction.

Reasonable safeguards are implemented where applicable.

11. Security

We implement reasonable administrative, technical, and organizational safeguards to protect stored information.

However, no online service can guarantee absolute security.

12. Children's Privacy

Frostbite is not intended for individuals below the minimum age required to use Discord under applicable law.

13. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

Requests may be submitted through the official Frostbite support server.

14. Changes to this Privacy Policy

This Privacy Policy may be updated periodically.

The "Effective Date" will be revised whenever significant changes are made.

Continued use of Frostbite constitutes acceptance of the updated Privacy Policy.

15. Contact

Questions regarding this Privacy Policy should be directed to the developer or official support server associated with Frostbite. We have an optional email but those other two are preferred!

Email: discordbot@tricrotism.com